Billing and refund review.

Monthly prices and one-time credit packs are listed on Pricing in USD before applicable tax. Checkout shows the actual payable total. Monthly subscriptions renew until canceled; one-time packs do not renew. No annual plan or automatic credit top-up is sold.

Request cancellation from your workspace and check for confirmation. Cancellation stops renewal at the end of the current billing period and does not itself create a cash refund. A timeout or pending change is not a confirmed cancellation. A scheduled downgrade applies to the next cycle. Already-paid periods and one-time credits keep their recorded rights unless a separate refund disposition changes them.

Email billing@vedobox.com with the purchase reference, account and reason. Do not send card details, passwords or private media. Review considers verified payment, consumption, pending work and the requested outcome. No automatic full refund or fixed refund approval is promised. Applicable customer rights are not replaced by this review process.

A service-credit adjustment, refund request or approval is not evidence that money has been returned. Cash refunds are performed by an authorized operator in Creem and confirmed using the provider’s transaction and refund records. Your workspace shows the recorded case status. Bank timing depends on the payment method and provider; a dispute and a refund remain separate cases.

Task settlement accounts for completed billable work within the accepted spending cap. Failed work is not automatically equivalent to a cash refund. Checking settlement or resolving a pending order does not authorize another purchase or another paid processing run.

For billing or refund questions, use the Contact page.