How VedoBox handles information.

This policy applies to the VedoBox public website, access-request pages, and the authenticated video subtitle localization workspace operated through VedoBox Web. It does not replace a separate agreement between a customer and the legal entity that operates the service.

We may receive contact details and workflow context that you choose to send by email. The workspace may process account, workspace, project, membership, media, task, glossary, usage, and integration information needed to provide the enabled product workflow.

The site does not ask for media, subtitles, access tokens, API keys, signed URLs, or provider responses in an access-request form. Do not send those materials by email.

We use information to respond to requests, authenticate users, authorize workspace and project access, process enabled media and subtitle tasks, deliver results, provide support, protect the service, investigate abuse, and maintain security and reliability. We do not use service content for unrelated advertising.

Workspace access is checked against your account and project permissions. Media, transcripts, credentials and private file links are not intended for logs or analytics.

Source retention is plan-specific: Free 7 days, Starter 14 days, Creator 30 days and Scale 60 days. An existing asset keeps its recorded deadline. Source expiry and subtitle/text expiry are separate; source deletion does not delete a text result that is still available. The workspace and each result's recorded deadline show the applicable availability. A result's availability deadline does not confirm that its stored files have been deleted. Owner-requested full deletion revokes service access and then removes stored objects asynchronously. Previously issued download links can remain usable until their short validity period ends; deletion cannot retract a file already downloaded by a recipient.

The current product uses necessary HttpOnly session cookies for authentication and short-lived login state. A browser cookie remembers language choices made while signed out; language and time zone preferences made while signed in are saved to your account. This site does not currently use advertising or third-party analytics cookies. See the Cookie policy for details.

Contact support@vedobox.com for a privacy or deletion request. Include your account and request, not passwords, access tokens or private media. We verify account authority before acting.

Use the Contact page to ask about the service operator and processing providers.